Support

REDUCING YOUR COSTS

In general, the IT industry provides support through call-outs and hourly support costs or part thereof to their clientele in order to resolve software or hardware problems on site.  While this is the norm for the industry we have found more effective means and ways in order to reduce such industry standard call-out costs and hourly support rate charges in order to keep your support cost to an absolute minimum.  Do be aware that in certain cases call outs are unavoidable e.g. where hardware failure is concerned and or digital infrastructure is not up to standard or is completely lacking not excluding specialized software re-installations of a complex nature.

COVID-19 Protocol

With the onset of the COVID-19 pandemic in early 2020 our efforts to curb cost have been pushed even further so as to comply as far as possible with social distancing. In most cases, we still prefer adopting the idea of providing a service that is absolutely necessary at times, and where possible such service and support should not have to cost you anything at all within reason. As such we continue to operate under COVID-19 regulations and level restrictions without having to change our business methods and standards.

We have purchased the full Premium Business version of TeamViewer including additional workstation add-ons in order to provide you with support from multi-access points of presence.  By using TeamViewer to provide remote support to our clients, it, therefore, eliminates the call-out cost and any traveling costs that would have normally been associated with providing such support.  In addition, we will also provide the first 10 minutes of any remote on-line support ABSOLUTELY FREE of charge and will only bill you on a per-minute basis, at our standard support rate, only after the initial 10 minutes for the duration of the support call. We will also provide you with a full detailed report of the actual time spent being connected to the remote support session together with all the information related to such connection duration.  This has saved our clients thousands of rands and has resulted in a more effective and efficient means to resolve support issues where such can be performed remotely.

Download the freely provided TeamViewer QS (Quick Support) version of the software directly from this page and simply save it to your workstation and start saving from today.

TeamViewer Quick Support
Download TeamViewer QS

KEY BENEFITS

  • Reduced support costs
  • No support charges for the first 10 minutes
  • Free Quick Support software
  • Will not slow your computer or interfere with your work
  • Secure data encryption used
  • You have total control to either allow or deny access to your computer through unique identification and password control.

PRICING

  • All TeamViewer software is provided as is from the developers of TeamViewer software.
  • Please note the disclaimer terms when running the software
  • Every effort has been made to ensure the safety of the connection through a unique identification number and unique session password however the onus remains with the end user to ensure the handing out of such information and Connectivity Database Technologies will not be responsible for any negligence on the end users part.
  • Our standard disclaimer when opening the software is applicable upon your acceptance of the connection and will equally apply even if the user elects to use the standard TeamViewer software to permit remote support from Connectivity Database Technologies.
  • Connectivity Database Technologies reserves the right to amend these terms and conditions without prior notification.

Support fees will be only become applicable for any remote support provided lasting longer than 10 minutes in duration and will be billed on a per minute basis.

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