REDUCING YOUR COSTS
In general, the medical IT industry provides support through call-outs and hourly support costs or part thereof to their clientele to resolve software or hardware problems on site. While this is the norm for the industry, we have found more effective means and ways in order to reduce such industry standard call-out costs and hourly support rate charges in order to keep your support cost to an absolute minimum. Do be aware that in some instances, call-outs are unavoidable, e.g. where hardware failure is concerned, and or digital infrastructure is not up to standard, or is completely lacking, not excluding specialised software re-installations of a complex nature.
Our Solution
With TeamViewer you can remotely access and control clients’ devices from anywhere, at any time—letting you troubleshoot instantly and reduce downtime. It supports multiple platforms, allows unattended access, integrates with service-tools, and secures connections with enterprise-grade encryption and role-based permissions. It’s cost-effective, scalable, and helps you deliver faster, more reliable IT support across your client base.
We have purchased the full Premium Business version of TeamViewer, including additional workstation add-ons, in order to provide you with support from multiple points of presence. By using TeamViewer to provide remote support to our clients, it, therefore, eliminates the call-out cost and any travelling costs that would have typically been associated with providing such support. In addition, we will also offer the first 10 minutes of any remote online support ABSOLUTELY FREE of charge. We will only bill you on a per-minute basis, at our standard support rate, only after the initial 10 minutes for the duration of the support call. We will also provide you with a full, detailed report of the actual time spent connected to the remote support session, together with all the information related to such connection duration. This has saved our clients thousands of rands and resulted in a more effective and efficient means to resolve support issues that can be performed remotely.
Download the freely provided TeamViewer QS (Quick Support) version of the software directly from this page and simply save it to your workstation and start saving from today.
Key Benefits
- Reduced support costs
- No support charges for the first 10 minutes
- Free Quick Support software
- Will not slow your computer or interfere with your work
- Secure data encryption is used
- You have total control to either allow or deny access to your computer through unique identification and password control.
Pricing
- All TeamViewer software is provided as is from the developers of TeamViewer software.
- Please note the disclaimer terms when running the software
- Every effort has been made to ensure the safety of the connection through a unique identification number and unique session password however the onus remains with the end user to ensure the handing out of such information and Connectivity Database Technologies will not be responsible for any negligence on the end users part.
- Our standard disclaimer when opening the software is applicable upon your acceptance of the connection and will equally apply even if the user elects to use the standard TeamViewer software to permit remote support from Connectivity Database Technologies.
- Connectivity Database Technologies reserves the right to amend these terms and conditions without prior notification.
Support fees will be only become applicable for any remote support provided on our legacy software PMA’s lasting longer than 10 minutes in duration and will be billed on a per minute basis.